This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users (each, a “User”) of our website. This Privacy Policy applies to the Site and all products and services offered by us.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
We collect and use Users’ personal information for the following purposes:
- To improve customer service: Information Users provide helps us respond to their customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from Users.
- To send periodic emails: We may use the email address to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Information collection and use:
When you submit a service request form, we may collect personal information such as your name, email address, phone number, and address. We may use this information to contact you regarding your service request, provide you with updates, and send you marketing communications.
We may also collect non-personal information such as the type of service requested and the date and time of the service request. This information helps us to understand our customers’ needs and improve our services.
Information sharing
We may share your personal information with our employees, contractors, and other service providers to fulfill your service request. We may also share your information if required by law or if we believe it is necessary to protect our legal rights, property, or the safety of others.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Security
We take reasonable measures to protect the information you provide us through our service request forms. However, please note that no data transmission over the internet is 100% secure. We cannot guarantee the security of any information you transmit to us through our service request forms and you do so at your own risk.
Changes to this privacy policy
We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at [email protected]
This document was last updated on 5/10/23.